Positive Reviews
positive:
A safe and convenient location.
The hotel is a great jumping-off point for exploring downtown San José. Guests also appreciated the safe local area, the convenient shuttles to the nearby shopping center, and the secure private parking garage where cars are safe.
positive:
Clean and modern facilities.
The newly-constructed facilities are clean, modern, and well-kept. The rooms were reported to be large, comfortable, and airy, and the pool and gym areas are nice and very well-maintained. Few reviewers had anything negative to say about the suites.
positive:
Excellent level of service.
The hotel staff was highly-rated for their helpfulness and professionalism. Employees are willing to go the extra mile to accommodate visitors, and the morning cooking staff was especially praised for the excellent breakfast fare.
Negative Reviews
negative:
Oddly-designed showers can be messy.
Although most guests appreciated the contemporary furnishings, the unique modern showers were less popular. A few people noted that the lack of any curtain or door on the oddly-designed showers means that water tends to make a mess of the bathroom floor.
negative:
The nearby highway creates noise and poor views.
The hotel does not offer any particularly interesting views over San José, overlooking only the busy nearby streets. The local highway also creates traffic noise, leading several reviewers to recommend that light sleepers request a room away fr
negative:
The area is not very walkable.
The busy highway area is not that great for travellers who prefer to explore places on foot. Visitors reported that the location, while convenient for accessing downtown San José, requires the use of a car, hotel shuttles, or public transportat