Hotel WoodSpring Suites Conroe (Conroe, USA)

Guests reported feeling very safe at this property. They said there is a security staff person on site, and that key cards are required to enter parts of the hotel.

Guests had good things to say about the staff members here. They reported that the employees did what they could to make them feel welcome and answered questions to get them settled in. Guests mentioned employees by first names when those individuals really made positive impressions.

Many guests were staying here for extended periods of time, and thought that the property offered reasonable rates. They were especially pleased because the units have kitchen facilities, which helped them spend less money on meals out.

Numerous guests reported seeing live cockroaches in their rooms or elsewhere in the property. The sight of those creatures often disgusted them and made them fear the rooms were more unclean than they appeared at first.

Guests were disappointed that it's necessary to pay to access the Internet here. Those who chose to do so said the service was slower than they had hoped, and they believed that if the hotel would have provided free Wi-Fi, the overall property would have been an even better value.

Guests were not happy about the quality of their beds. They reported that instead of having box springs, the mattresses just lay across sets of springs. This resulted in a very hard surface for sleeping and guests grumbled that they woke up with sore backs or had trouble sleeping at all.