Positive Reviews
positive:
Convenient location
With easy access to the hotel right off the highway, many guests enjoy the fact that there is no possibility of getting lost. It's also perfectly situated for travelers interested in shopping and dining. There is a huge mall right next door, and you can easily enjoy an entire days outing checking out the unique stores and eateries.
positive:
Courteous staff will put you first
Whatever time you might arrive, whether its way too early for check-in or sometime during the early hours of the morning, the front desk staff will ensure a hassle free process. Most visitors said they felt totally at ease from the moment they arrived.
positive:
A great place to rest
Quite a few travelers on their way from Texas to Gatlinburg decided to make a pit stop at this hotel, and almost all guests were very pleased they did. They said it was the perfect place to rest, with the beautiful pool area, and free breakfast too.
Negative Reviews
negative:
Towels in short supply
Guests who ran out of fresh towels said there were only two towels allocated for each room. This became a problem, when the room had more than two occupants. Regardless, the front desk did try to find as many towels as possible, sometimes without much luck.
negative:
Cleanliness can improve
The rooms did get a few complaints when it came to house-keeping issues. Guests felt that they were just given the once-over, and not thoroughly cleaned. The bathroom ceilings had some mold, and the rooms were left a bit dusty.
negative:
No issues reported.
So far, no recent negative opinion has been expressed by guests about this hotel.