Positive Reviews
positive:
Close proximity to Gruene Hall
The convenient New Braunfels location is near Gruene Hall, the oldest dance hall in the state, where guests often enjoy dancing and live entertainment. The hotel is just right for relaxing after a night of music and dancing.
positive:
Perfect hotel for any stay
Not only is this hotel just right for a business traveler, it is conveniently located near many of the area attractions that families enjoy, including a waterpark, museum and the local fairgrounds, which is known for events throughout the year.
positive:
Incredible breakfast selection
Guests rave about the hot breakfast selections at this hotel, which include eggs, waffles, sausage, bacon, fruit, breads and a variety of cereals. The hot breakfast is a great way for guests to start their day in New Braunfels.
Negative Reviews
negative:
Service can be slow at times
Numerous guests note that the service can be a bit slow when asking for towels, pillows or any extra toiletries for the rooms. Other say that staff is friendly and very accommodating whenever problems arise, however.
negative:
Breakfast selection goes fast
Although the hotel offers free breakfast, the selection of food goes fast, especially when the hotel is full or there is a shortage of staff. Several guests comment that the front desk is eager to make recommendations and provide coupons for local dining to make up for any shortage at breakfast time.
negative:
Hotel could use some repairs
Some guests feel that minor repairs are needed, particularly to broken closet doors and lighting fixtures that don't work. Despite these issues, most note that the maintenance staff is efficient and the front desk is more than accommodating when it comes to room changes and making guests feel as though they are a priority whenever something is not right.