Positive Reviews
positive:
Rooms fit for royalty
At this hotel, you will definitely be staying in the lap of luxury. Most rooms have Jacuzzi tubs overlooking balconies that have ocean views. Some suites are two floors, with rooftop gardens with grills. No luxury is spared for guests.
positive:
So many free activities
The resort has so many complimentary activities that guests need never look elsewhere for fun in the sun. After crossing a convenient water bridge to the beach, guests can enjoy water sport features such as kayaks, paddle boards, and snorkeling on the coral reef. These, plus bicycles, are all free for guests to use.
positive:
You'll never have to lift a finger
Here, the staff takes care of all your needs. They will arrange airport transport, plan activity excursions, and make restaurant reservations, all with a smile and helpful demeanor. On the beach or at the pool, you can enjoy food service and delivery of chilled towels. Plus, at night, security guards ensure safety.
Negative Reviews
negative:
The food isn't the greatest feature of the stay
The food prices at the resort restaurants are quite pricey. While there are a few other restaurants within walking distance, most will require taxi service. The complimentary continental breakfast won't meet your needs for a full day, as it is composed of only cold options, such as cereal and pastries.
negative:
The view is the best feature of the stay
The view of the beach and reef is the best part of the stay, especially as the rooms and balconies are situated to catch the sunset. Guests who have island views won't get to experience this, and those rooms tend to be not as scenic, with smaller rooms and less luxury.
negative:
Pay, or no play
Customer service can be hit or miss, depending on if you're spending money or not. Guests who pay for extra service, such as at the restaurants, bars, and for excursions, are treated better than guests with a more frugal budget. While the service is never rude, the difference can be noticeable.