Hotel Washington Marriott Georgetown (Washington D.C., USA)

Guests raved about the perfect location of the hotel, between the two most popular neighborhoods in D.C. It is very convenient for sightseeing, enjoying the city, or business travellers. Public transportation is easily accessible and a metro station is just four blocks away.

Many rooms have been recently renovated and are kept in great condition by the housekeeping staff, guests are impressed with the cleanliness of the rooms, their spacious size and the incredibly comfortable beds.

Most guests report a great experience with the hotel's staff. They are friendly, professional, and accommodating, especially if there is a problem. The staff is also very knowledgeable about the hotel and the surrounding areas.

Despite recent renovations, the rooms could still use a facelift. The lobby has been completely refreshed but the rooms, only partially. The furniture, doors and carpet clearly show some wear. Some guests complained about the rooms and hallways being rather humid. However, the housekeeping staff keeps the rooms in excellent, clean condition.

Several guests complain about billing errors. Examples include extra charges for services not rendered, double billing and charges for services that were complimentary. It is recommended that you check your bill to avoid this mishap. The staff is very helpful and willing to sort out any errors right away.

While most of the service is great, several guests complain about it being slow in some aspects. Housekeeping does a great job but takes a long time to finish the entire floor. Your room may not be made up until late in the day. Luggage service and requests for extra items to be brought to the room may also take a while. Guests have had to call to remind the staff.