Positive Reviews
positive:
Warm and homely accommodations.
Guests enjoyed the family-run atmosphere of the inn along with the cosy and homely rooms. The beds were said to be large and comfortable, and people stated that the motel is a nice alternative to the modern chain hotels in the area.
positive:
Solid value for money.
The inn is a good value for money, with visitors reporting that it represents one of the cheaper options in Durango. Even when not compared with other hotels around town, the motel is a good value for any popular tourist area.
positive:
Ideal location near downtown Durango.
The motel is conveniently situated near Durango as well as nearby attractions and outdoor activities, making the location an ideal base for exploring the area. Guests added that despite being just a short drive from downtown, the locale is suitably quiet and relaxed.
Negative Reviews
negative:
Customer service could use improvement.
A number of reviewers were annoyed to find that the hosts were unavailable when needed, particularly later in the evenings. Others stated that the housekeeping needs work, reporting issues like lack of thorough cleaning or the room staff leaving doors unlocked.
negative:
Furnishings and decor are dated.
Many visitors felt that the accommodations, while
homely, could use a facelift. The furnishings and decor were said to
be decades old, and people stated that the carpets could use
replacing, some fixtures were loose, and linens and towels were worn
and tired.
negative:
Missing some modern amenities.
Reviewers noted that the inn was missing a few amenities that are typically offered for free at most other establishments. People cited a lack of features such as complimentary breakfast, toiletries in the bathrooms, and coffee packets in the suites.