Hotel W Santiago (Santiago, Chile)

Many reviewers praised personnel for being friendly and helpful, although some critics encountered language barriers or felt complaints weren't handled expeditiously. Most reports of the concierge service were positive as were many diners' reviews, which described the restaurants as serving good food, well-cooked. Although some guests disliked paying extra for breakfast, most said the choice of food was impressive.

Views of the Andes and Santiago impressed visitors. Holidaymakers liked the dining options, nightlife and shopping malls nearby like Costanera Center, about ten minutes' walk away. Business reviewers appreciated the posh Las Condes commercial district location. It was reportedly easy to catch the metro nearby for sightseeing downtown.

Most guests noted a good standard of cleanliness, adding that rooms were spacious and comfortable with cozy beds. Many visitors appreciated the trendy vibe and extravagant public areas with their bold design and traditional touches like Chilean tapestries. There was praise for the roof bar and fun guest lounge with live DJ mixes, although the daytime house music wasn't to everyone's liking. The modern health and spa facilities attracted positive reviews.

Light sleepers thought soundproofing was poor; they could hear sounds from adjacent rooms. Rooms above the nightclub were reportedly noisy; some reviewers could feel the bass.

For all its wow factor, this hip hotel had drawbacks according to some reviewers. Occasional plumbing and drainage issues were reported in the rooms as well as dim mood lighting, which didn't suit all guests. There were occasional reports of wobbly toilet seats, broken light switches and rooms not being cleaned routinely.

Guests simply disliked paying extra for Wi-Fi in their rooms, although it was provided free in the lobby.