Hotel W Mexico City (Mexico City, Mexico)

Guests mention that the staff at this hotel is amazing. They state that they will go above and beyond to make sure their guests feel happy and satisfied with their stay in Mexico City. They also offer suggestions on where to dine, shop and have fun. They are very friendly people that believe in a high level of hospitality.

Guests state that this property is close to everything you need. From supermarkets, beach bars and entertainment venues to museums, restaurants and cafes. There is something for every guest just minutes from the hotel. Guests were very happy about this hotel's central location in Mexico City.

Guests state that the accommodation at this property is very nice and carefully designed with modern decor. They found the rooms to be tasteful and the furnishings are up-to-date and new. The layout of the room is nice as well and offers room to move around in.

Guests state that there is a lack of facilities such as a swimming pool and appropriate fitness facilities. They found this disappointing as having a pool is one of the main pull factors when it comes to staying in a hot city like Mexico City.

Guests report that there isn't any complimentary Wi-Fi internet services in the rooms. They found this upsetting as they wanted to stay in contact with friends and family without having to hang out in the reception area all the time.

Guests report that the hotel needs to improve the soundproofing of the rooms. They heard noise coming from other guests partying all night and noise from the street. They found it difficult to get a good night's sleep and they felt that the walls of the rooms are too thin.