Hotel Villa Florentine (Lyon, France)

Most guests agree that the best thing about this hotel is the stunning view of Old Lyon that you can see from almost anywhere in the building. The hotel is at the top of a hill, allowing it to tower above the city a bit.

Guests love the fact that this hotel has a rooftop swimming pool with a hot tub area and a pool bar. You can relax in one of the lounge chairs and have a drink or enjoy a fun swim at almost any time. Several guests also mentioned that the views from the pool area are lovely.

Several guests said that staff members were very friendly and helpful to them. Cookies and drinks are often provided to guests upon check in. Some guests said that staff members recommended local attractions and even gave them maps to help them get around the area.

Many guests say that staying in this hotel is like stepping back in time because the decor is so dated. Several guests mentioned that the carpets and furniture are worn and the rooms feel tired and old. Other problems mentioned included old bathroom plumbing that didn't work well.

Many guests mentioned that there seem to be communication issues at this hotel. It's common for breakfast or supper times and reservations to get mixed up, wake up calls to be forgotten, and other communication issues to occur between staff and guests, despite the fact that most staff members speak English well.

Several guests felt like this hotel lacks important details they expected, such as bottled water in the rooms. Some guests also mentioned that towels or bed linens were not always replaced properly during daily room cleanings.