Hotel Victoria (Toronto, Canada)

Hotel Victoria is centrally located and within walking distance of many main attractions. Public transport is also easily accessible, with tram lines around the corner and Toronto Union station and King station being a few minutes' walk from the hotel.

While the rooms aren't particularly spacious, guests did describe them as well proportioned, cosy and comfortable. The hotel has been refurbished, the environment is clean and tidy, and all rooms are decorated with modern furnishings.

The staff are friendly, attentive and welcoming. You can expect staff to answer questions and provide assistance with a smile.

The lift service breaks down from time to time, which may pose a problem particularly if you are on the 7th floor. Drivers also need to be aware that the parking offered is located a few blocks away from the hotel.

The rooms pictured on the hotel website may not match the room you get. Some guests complained that their room faced a wall, while some rooms have no windows at all. Guests were also disappointed to find that, while hotel photos depict brightly decorated rooms that are sunlit, some rooms have dark furnishings and a dark ambiance.

Some guests reported having negative customer service experiences. You may find reception staff to be unfriendly, unhelpful and unresponsive to needs of assistance. Some guests struggled with their luggage and found that staff were unwilling to provide assistance. You may need to enquire about basic hotel and tourist information as this is not always readily available