Positive Reviews
positive:
Friendly, helpful staff
Almost every reviewer mentions the high quality of service provided by staff at this hotel. The staff are professional and friendly, quick to solve issues, and regularly go beyond what is expected to ensure guests' needs are met.
positive:
Fabulous facilities
The hotel's facilities, particularly the rooftop pool, are very well received by guests of the hotel, and few reviewers fail to comment on the swimming pool and the spectacular views offered from the top floors - including many rooms. Guests also praise the hotel's on-site restaurants for their delicious, fresh cuisine, ambience and service.
positive:
Rooms are spacious and clean
Rooms at this hotel are well decorated with tasteful furnishings, and feature comfortable beds, plenty of space and superb views that lead most reviewers to label this as a very enjoyable place to stay. Previous guests also comment that the rooms and establishment overall are very clean.
Negative Reviews
negative:
Expensive transport services
A number of previous guests note that the cost of hotel-organized transport is far higher than that of other providers, such as local taxis. Additionally, several reviewers had problems with this service, which means it is expensive and somewhat unreliable.
negative:
Some communication issues
While there are some staff with a strong command of English working at the hotel, there are a small number who speak Spanish only. Reviewers do not mention this as a negative, but advise future guests to be prepared.
negative:
Breakfast selection could be wider
Though there are a number of positive comments regarding the dining options at this hotel, some previous guests were disappointed in the selection of dishes on offer at breakfast and felt this aspect could be improved.