Positive Reviews
positive:
Pleasant personnel and popular breakfast
According to many travellers, the friendly, helpful and efficient personnel on reception offered good customer service and a warm welcome. The on-site cafe-bar proved convenient for diners, who often said they enjoyed the plentiful all-you-can-eat breakfast, saying it was well prepared and reasonably-priced.
positive:
New look rooms were clean and affordable
The redesigned rooms at this new-build hotel were reportedly more than adequately clean, neat and tidy for a stopover. The hot showers and cosy beds were singled out for praise. Those prioritizing affordability were keen on the normally competitive room prices and felt they got reasonable bang for their buck.
positive:
Handy location beside Oxford park and ride scheme
One big advantage of this hotel's location in the southern suburbs of Oxford was that it was next to a park and ride scheme car park, making it quick and easy to get to the heart of the historic city centre without the need for the car. Drivers also said it was easily accessible from the Oxford bypass and A34. The free parking was a plus and drivers felt it was simple to get to area attractions, beauty spots and golf courses.
Negative Reviews
negative:
Free Wi-Fi limits were unpopular
Visitors often said the Wi-Fi network offered a reliable service and decent speeds. However, many were disappointed that they faced charges to use it for more than 30 minutes each day.
negative:
Mixed dining experiences
Diners occasionally had underwhelming experiences in the cafe-bar, claiming they faced long waits for evening meals, which were sometimes badly cooked. Breakfast reportedly became slightly chaotic during the morning rush and staff members sometimes struggled to keep up.
negative:
Cleanliness and maintenance grumbles
Dim lighting, dodgy plumbing, sporadic housekeeping visits and unmade beds were among the maintenance, housekeeping and cleanliness issues that bothered critics in certain rooms.