Positive Reviews
positive:
Basic but clean, comfy and affordable rooms
The unpretentious rooms at this modern hotel were reportedly simple but well-cleaned and more than sufficiently tidy and comfortable for a stopover. Many guests admired the lake views from selected rooms. The cosy beds also proved popular and many reviewers praised the powerful showers. Budget-minded travellers felt they got good value for money thanks to the normally competitive rates.
positive:
Good customer service reported
There was frequent praise for the friendly, professional and helpful employees, who often went the extra mile to ensure guests had a pleasant stay.
positive:
Handy lakeside location near shopping and dining
Shoppers and sports fans in particular liked the location of this hotel beside the Lakeside Village retail outlet complex. Not only were guests close to shopping, but also Doncaster’s racecourse and football ground were within easy reach. The tranquil lakeside location was also conveniently close to bus stops, a cinema, a tenpin bowling alley and eateries. Drivers welcomed the free parking and liked the proximity of the M18 and A1(M), making it easy to reach the airport and local attractions. It was also simple to reach the town centre.
Negative Reviews
negative:
Disappointment at limited breakfast options
Some guests wished there had been more breakfast options available within the hotel other than takeaway breakfast boxes. However, there was a sandwich bar next door and restaurants open for breakfast a short distance away.
negative:
Disapproval of free Wi-Fi time limits
Reviewers were sometimes annoyed that they only got free Wi-Fi access for 30 minutes, after which they faced charges for continued usage.
negative:
Critics noted shortcomings in several rooms
Small TVs, worn out towels and stained bedding were among the minor maintenance and cleanliness issues noted by critics in certain rooms. It was also occasionally reported that it was difficult to adjust the room temperature.