Positive Reviews
positive:
Low-cost rooms were clean and well-equipped
Visitors often commented that they got reasonable value for money as the rooms were competitively priced. Guests frequently said the rooms were basic but spacious, clean and comfortable enough for a stopover. Travelers also liked the way their rooms were well-equipped with microwaves and mini-fridges.
positive:
Handy location near the freeway
Drivers in particular appreciated the location of this property just off the intersection of Interstate 81 and Interstate 581 north of downtown Roanoke, Virginia. The ample free parking was another plus. It also proved to be convenient for air passengers using Roanoke-Blacksburg Regional Airport, which was just a short drive away. Access to theme parks, golf courses and shopping malls was also said to be straightforward. Outdoors enthusiasts liked being within striking distance of Shenandoah National Park.
positive:
Reports of good customer service
Guests expressed positive views about the customer service, saying personnel were courteous, friendly and helpful. Check-in was usually quick and easy too. Those traveling with animals were glad pets were allowed in selected rooms.
Negative Reviews
negative:
Mixed feelings about free Wi-Fi
Although many guests were pleased with the free Wi-Fi service and said it was reliable, others occasionally criticized poor network coverage and sluggish speeds in certain areas of the building.
negative:
Critics noted shortcomings in some rooms
The lack of toiletries and coffee-makers in the rooms bothered some reviewers as did the towels, which were reportedly small and thin. Several critics also struggled to regulate the room temperature. Cleanliness and maintenance issues such as tired-looking furniture, unsatisfactorily cleaned bathrooms, dirty carpets, stained bedding and smoky smells were also reported in some rooms.
negative:
Dining options were limited
Even though there were a couple of eateries just steps away, some guests felt the choice was too limited. Some critics also bemoaned the lack of breakfast options.