Positive Reviews
positive:
Convenient property location in Regina
The hotel's close proximity to the Ring Road, Highway-1, and other major establishments made guests rate its location excellently. Moreover, the property is also closely situated to a variety of dining options, shopping malls, and bars.
positive:
Huge, clean, and comfortable beds
Most guests were amazed with the great quality of the beds and mattresses provided at the hotel. The Queen beds were clean, comfortable, and were huge enough to suit the needs of the guests. The beds have amazing quality so they were able to enjoy their sleep.
positive:
Highly attentive staff
The employees especially the front desk staff were very friendly, attentive, and highly accommodating according to guests. They were very efficient in providing quality service from check-in until checkout and were more than willing to assist with guests' needs and special requests.
Negative Reviews
negative:
Non-functional hot tub facility
Most of the negative reviews were about the non-functional hot tub, which was originally advertised at the hotel. The hot tub was out of order or was under renovation for quite a while so the guests were not able to use and enjoy this facility.
negative:
No free breakfast offered
Due to the lack of free continental breakfast included on the room package, guests were dismayed. Despite giving breakfast vouchers, most guests would prefer and appreciate having breakfast offered with the room rates.
negative:
Unsatisfying shower area
Aside from the broken shower or bath taps and faucets, previous guests were upset with the low positioning of the shower heads as well as the lack of enough hot water. It took a while before guests could actually take a shower for they had to wait a couple of minutes to reach the desired temperature.