Positive Reviews
positive:
Bring the kids, and the dog...
The rooms are generally described as cosy, comfortable, and well equipped, with reasonably well equipped kitchens. The more spacious two-bedroom layout is particularly popular with road-tripping families, and the outdoor pool is much appreciated in the summer. Pet owners are delighted by the modest pet fee, a "steal" in comparison with most other nearby options.
positive:
Five stars for the staff...
The front desk staff have received many rave reviews for their friendly, helpful, and efficient service. The housekeeping staff also gets high marks for exceptionally clean rooms, too.
positive:
Right off the highway...
Though it is an extended stay property, the hotel's location also makes it a popular stopover point for travellers breaking up a long trip. It is easily accessible from I-75 and I-40, close to a good number of restaurants, and offers ample free parking. Knoxville, Maryville, and Oak Ridge are within a short drive.
Negative Reviews
negative:
Use your inside voice...
Some guests have been kept up at night by poor sound insulation, noting heavy footsteps overhead, moderately noisy neighbours, or traffic noise in rooms closest to the highway.
negative:
The grass is always greener...
The hotel seems to suffer a bit from comparison with the Residence Inn next door, with guests often describing the rooms as smaller and more modestly furnished than they had expected from previous experience with the hotel brand.
negative:
(Not yet) the breakfast of champions...
The dining area is often described as very small and cramped, and the hotel management has noted that is slated for renovation. Healthy eaters note that the "grab and go" breakfast relies too heavily upon pre-packaged convenience items and a waffle machine, though guests can expect an upgrade to the menu as well when construction is complete.