Positive Reviews
positive:
Fast check-in and efficient staffs
Upon arrival, you won't have problems checking in. The receptionists are always nice at any time of the day. They are knowledgeable and will answers all your queries. In addition, they will give you a warm welcome and will help you in any way they could.
positive:
Friendly and cooperative staffs
At The Westin Westminster, guest's satisfaction is a top priority. The staff and the management of the hotel not only do a good job in preparing the room on time, they are also approachable whenever you have any questions and requests.
positive:
Well-maintained and spacious rooms
All rooms in the hotel are spacious and are well appointed. You will not see a speck from the previous occupants. If you are looking for a comfortable, overnight stay, you will be impressed with how the staff has maintained the room.
Negative Reviews
negative:
Hotel is situated in a noisy environment
The nearby freeway can make you up all night because of the noise from the vehicles passing. This can be inconvenient for guests who are light sleepers. Upon reservation, make sure to book for a room that is not facing the highway, or those rooms on the upper floors.
negative:
Some air conditioning units are problematic
Some of the rooms have faulty air-conditioning system. Others have compressors that are wheezing, while some just don't work at all. If you experience any of this, do not hesitate to call the management for a room replacement or a quick equipment repair.
negative:
Patchy and unreliable Wi-Fi connection
Wi-Fi connection is available for free, but only within the hotel's lobby. At times, the connection is unstable. However, you can pay additional charges for Internet connection at your room, but it can only cover an access on one device.