Positive Reviews
positive:
Fresh, Well-prepared Meals
A wholesome breakfast is served each morning at The Westin Mount Laurel and it's a perfect start to any day. Guests reported that all items are fresh, delicious, well-prepared and well-presented and there is so much to choose from.
positive:
Clean, Spacious and Comfortable Rooms
The guest rooms are always clean to a high standard and there is lots of space to move around and store items in the rooms. Also reported was comfortable beds, luxurious bathrooms and modern and tasteful decor and furnishings.
positive:
Central Location Close to Everything
The location of this hotel is ideal as it's close to everything including restaurants, shops, bars, attractions and the downtown area.
Negative Reviews
negative:
The Parking is not Ideal
The parking situation at The Westin Mount Laurel is not ideal because it's at the back of the building and guests reported having to walk quite a distance to the front of the building to enter and sometimes it's not very well-lit and doesn't feel all that
negative:
Rude, Unapologetic Staff
Guests reported that some staff members are rude and don't seem to care about the needs of guests and whether they enjoy their stay at the hotel or not. Also reported was mix-ups with bookings, a lack of housekeeping to the rooms on a daily basis as
negative:
There's Some Noise Around the Hotel
Noise can be an issue around this hotel at times with guests reporting the sound of dogs barking, loud air conditioning and heating units and traffic noise.