Positive Reviews
positive:
A Truly Accommodating Staff.
The Trouville receives consistent glowing reports for its excellent customer service.You will be made to feel that this friendly and accommodating staff truly has your interests at heart, where no request is too much to ask. One guest was even allowed to
positive:
Large Groups, No Problem.
Many guests mentioned the staff's seamless dealings with large groups, typically assembling at the hotel for shows and events at the nearby Bournemouth International Centre. Whether in a group or not, you can be sure to receive top notch customer service.
positive:
Imaginative Cuisine.
Guests of the Trouville gave top marks to the cuisine offered at in-house restaurant The Deauville, with visitors consistently remarking on the excellent service, and the tasty quality and imaginativeness of the dishes.
Negative Reviews
negative:
Time to Update.
Even loyal repeat guests mentioned a great need for some updating in what was overwhelmingly described as tired decor, furnishings, and linens.
negative:
Wonky Temperature Issues.
Some guests mentioned a freezing swimming pool, with the hotel itself sometimes described as overly hot. Others described their rooms and even the dining area as uncomfortably cold during their stay.
negative:
Tricky Spa Bookings.
Some guests mentioned being let down by difficult to get spa appointments,with the added pressure of a required e-mail or phone confirmation the day of the booking. The hotel does recommend booking ahead for its much sought-after resident beautician.