Hotel The Swan At Hay (Hay-on-Wye, United Kingdom)

Guests reported receiving a warm welcome upon arrival at The Swan at Hay. Check-in was quick and efficient and staff go out of their way to ensure that guests are comfortable and enjoying their holiday. Also reported was staff who accommodate special requ

Guests reported that the rooms are very cosy with comfortable beds and furnishings and a room temperature that is always just right. Also reported was beautiful views of the garden and clean bathrooms with lots of extra toiletries and amenities.

Everything in the restaurant is cooked from scratch and it shows in how fresh, delicious and well-prepared the meals are. Guests also reported that there were many different items to choose from and the portions were just right.

The guest rooms at The Swan at Hay are tired, unkempt and always cold. Guests also reported that the Wi-Fi never works, the beds are stained and uncomfortable, wardrobes are falling apart and the radiators are quite loud.

Guests reported that the hotel is poorly-run by overworked staff who don't seem to care or know what they are doing. They do not do anything extra for guests unless they have to and when they are approached about an issue, they get defensive or try to pas

Guests reported that there are long waits to be seated, to order and to receive meals and when the meals do arrive, they consist of poor-quality, poorly-prepared items from a very limited menu.