Positive Reviews
positive:
Exceptional afternoon tea!
A big percentage of guests are highly pleased with the afternoon tea because of the perfectly baked pastries, fresh coffee & tea, and mouth-watering finger sandwiches. Furthermore, you are allowed to eat these goodies outside while enjoying the picturesque views.
positive:
Peaceful rooms & environment make stay comfortable
The Finch Hatton Arms' beds are so cosy and the environment is very peaceful so guests are able to sleep deeply. In addition, the rooms have thick walls which prevent external and internal noise from disturbing you.
positive:
Efficient staff makes special events even special
Many guests had successful special events in this property. Thus, celebrating your wedding, birthday, or anniversary here will be memorable because the staff can delightfully set up a romantic candle lit dinner for you or give charming tokens for free.
Negative Reviews
negative:
Issues with room bookings may happen
Some guests complained because the type of rooms they specified in the bookings were not given to them. The management sincerely apologised and offered a discount for their next stay, though. Furthermore, all rooms are still highly satisfactory because they are tidy and well decorated.
negative:
Problematic showers and weak water pressure
Some of the showers are hard to adjust, while others do not work at all. Some guests are also bothered about the water pressure since it is weak sometimes. However, when this happens to you, a technician will be sent to your room to sort things out quickly.
negative:
Unstable room temperature
According to guests, the rooms become hot sometimes because the heating system is faulty, or the fans at the bathrooms do not work well. You do not have to panic though, since opening the windows provides more ventilation.