Positive Reviews
positive:
Great value for money
Guests have described the rooms as wonderfully spacious with a super large bed, where all the basics are provided. Most guests felt that the rooms were well cleaned and the bedding changed regularly. However, almost all guests felt that the rooms were really well priced.
positive:
Great location
If you feel like a stroll in to San Miguel in the evenings to grab a bite to eat, or to sit down at a fine restaurant, there are many great ones to choose. Many travellers also enjoy a drive to Los Abrigos or El Medano, for the day where guests can enjoy extreme sporting activities..
positive:
Convenient parking
Most visitors appreciate the fact that it is only a one or two minute walk from the car park to the front door of Surf Resort Hotel. The car park has been described as a safe environment and conveniently located with easy access to the hotel.
Negative Reviews
negative:
You might get something totally different
Quite a few guests have arrived at Surf Resort only to find they did not get what they booked at all. Some guests booked dinner inclusive in their stay and this was not honoured, while no refund was forthcoming either. Others booked a room with a patio which they said didn't exist.
negative:
Generally overbooked
Don't be surprised if you arrive at the hotel and find that there is no room available for you. Many guests have already booked and paid for their room, but find that the hotel is overbooked once they arrive. This leaves visitors very frustrated, with no alternative arrangements.
negative:
Limited amenities in rooms
According to many visitors, a large number of rooms at this hotel do not have a kettle or fridge included, while guests were under the impression that these were included when they did their booking. After complaints to management some guests got a kettle.