Positive Reviews
positive:
Service makes the stay
Reviewers are overwhelmingly positive about the staff at this hotel, very often crediting the service as the best part of their stay. Staff react quickly to solve any problems guests may have, and are regarded as very friendly overall.
positive:
Well-appointed rooms with a comfortable layout
Most guests were very pleased with their room, saying they found it clean, the bed and pillows very comfortable, and the air conditioning the perfect antidote for the hot Arizona weather. Several reviewers also comment on the shampoo/soap dispenser in the bathroom, which many found to be a handy inclusion.
positive:
Added bonuses
The breakfast at this hotel is reportedly excellent value and most guests were pleased with the options, which included hot and cold dishes. Reviewers also comment on the pool and hot tub, which many were happy to have access to after a long day.
Negative Reviews
negative:
Some issues with cleanliness
While many reviewers are extremely positive about the state of the hotel and the room they stayed in, some report that they checked in to a room of sub-par cleanliness. A small number of maintenance issues are also mentioned in reviews, but overall the positive comments outweigh the negative.
negative:
Non-smokers beware
There are several reviews from guests who booked a non-smoking room only to check in and find their room smelled of stale smoke, despite being told they had indeed received the non-smoking room they booked. It seems the smell from smoking rooms can occasionally infiltrate other parts of the hotel.
negative:
A questionable neighborhood
Though a number guests mention the situation of this hotel as one of its positive points, others recount rather negative experiences with unsavory locals.