Positive Reviews
positive:
Outstanding location
Many guests have loved the location of this hotel, as it is close to numerous dining options, as well as the Crabtree Valley Mall. The property is also right along Highway 70, which can be taken right into the downtown Raleigh area.
positive:
Accommodating customer service staff
The staff at this hotel has been described as being friendly and accommodating and this has improved the stays of multiple guests. These guests have enjoyed their interactions with the staff and have said that they believe the staff will go out of its way to improve your stay.
positive:
Comfortable rooms
Numerous guests have said that the rooms at this hotel are very comfortable. The rooms are large enough that you won't be cramped while staying there and come with a kitchenette, making it easy for you to cook your own meals.
Negative Reviews
negative:
Smells like smoke
Past guests have reported that this hotel smells like smoke. While some rooms allow smoking, others do not, but guests have still commented that there is a smoky smell throughout the entire hotel that is there the entire time.
negative:
No dishes in the rooms
Guests have been disappointed by the fact that the rooms don't come with dishes or cookery. Although you can go to the front desk to ask for these items, guests found this policy to be quite inconvenient.
negative:
Doesn't offer daily cleaning
There have been complaints about the hotel not offering daily housekeeping. Guests feel as though the garbage should be emptied daily, at the very least, and that, ideally, the towels and linens should be changed every day.