Positive Reviews
positive:
Positive views about new look rooms
The reportedly minimalist, modernized rooms went down well with travellers who appreciated the wood-effect floors and new look decor. Many said the rooms were spacious, well-maintained and adequately clean. Budget-minded reviewers frequently felt the balance of the price-to-quality ratio tipped in guests' favour thanks to the usually affordable room prices.
positive:
Popular roadside location near places to eat
Hospital visitors were keen on this property's location as it was so close to several of San Antonio's major healthcare facilities. Furthermore, there were lots of places to eat in the immediate vicinity as well as filling stations and bus stops. The location beside Interstate 10 in the city's north-western outskirts also made it straightforward for drivers to reach theme parks, golf courses, shopping malls, universities and the airport. The free parking was another plus.
positive:
Great customer service
Reviewers frequently sang the praises of the attentive, friendly and professional personnel at reception, saying they offered a warm welcome and great customer service. Animal owners liked the pet-friendly policy.
Negative Reviews
negative:
Occasional claims some rooms had drawbacks
Critics in some rooms claimed they encountered minor cleanliness and maintenance issues such as dirty linens, insufficiently cleaned bathrooms and bedroom floors, cigarette burns and poor TV reception. Some guests also said they were undersupplied with towels or had rooms with limited storage space.
negative:
Irritating smells and noises encountered
Light sleepers occasionally claimed they could hear nuisance noise from adjoining rooms and walkways too easily due to insufficient soundproofing. Furthermore, traffic noise was reportedly audible from some rooms facing the road junction. Lingering smoky smells also caused a nuisance for travellers in some rooms.
negative:
Guests disliked Wi-Fi arrangements
Visitors appreciated the availability of Wi-Fi at this property. However, most were unhappy that they had to pay a small charge to use it.