Positive Reviews
positive:
Good customer service experienced
Visitors had good things to report about the customer service, describing personnel as obliging, friendly and professional. Many guests experienced a swift check-in. Those traveling with their four-legged friends liked the pet-friendly policy.
positive:
Convenient location off Interstate 2
Guests liked the way it was easy to get to downtown McAllen as well as the airport, area attractions, hospitals and golf courses from this motel’s handy roadside location just off Interstate 2. Furthermore, there were lots of places to eat and shop in the surrounding area, including a major shopping mall which was just a short walk away. Another bonus for drivers was the free on-site parking.
positive:
Upbeat about clean and affordable rooms
Many of the rooms had a smart and modern look, according to reviewers. Those on extended stays appreciated the well-equipped rooms boasting ironing facilities and kitchenettes featuring cooking appliances, fridges, utensils and dishes. Most reviewers said their rooms were pretty clean and comfortable. The usually reasonable room rates for the area appealed to those prioritizing affordability.
Negative Reviews
negative:
Smells and noises caused a nuisance
Moldy or musty odors and smoky smells sometimes proved to be off-putting for visitors staying in certain rooms. Light sleepers noted that they could occasionally hear nuisance noise from adjacent rooms and corridors.
negative:
Mixed feelings about free Wi-Fi
The free Wi-Fi was a bonus for travelers. However, some critics claimed they were left disappointed by unimpressive network speeds and occasionally unreliable coverage when using the network.
negative:
Critics noted flaws in certain rooms
Guests commented that some of the smaller rooms tended to feel a bit cramped, especially when fully occupied. Several critics were disappointed that their rooms were missing little extras like shampoo and conditioner. There were also occasional claims that certain rooms had outdated decor or tired-looking items of furniture.