Positive Reviews
positive:
Roadside location in Houston suburbs won praise
Drivers in particular liked the location of this property just off Interstate 45 in the south-eastern suburbs of Houston, Texas as it was near petrol stations and offered ample free parking. Moreover, it was reportedly quick and easy to access downtown Houston for museums, sports arenas and attractions as well as citywide industrial areas, shopping malls, universities and airports. Another convenience was that there were dining options located just steps away.
positive:
Upbeat about customer service
Reviewers often had good things to say about the friendly, professional and obliging personnel on reception. Those travelling with their furry friends were pleased that pets were allowed in selected rooms.
positive:
Affordable rooms equipped with kitchenettes
Although they weren’t the height of luxury, the no nonsense rooms were reportedly comfortable and tidy. The provision of well-equipped kitchenettes made self-catering easy for those on longer stays as there were microwaves, coffee-makers, fridge-freezers, utensils and hobs included. Visitors also appreciated the free Wi-Fi. Guests liked the usually competitive room rates for the area and felt they got reasonable bang for their buck.
Negative Reviews
negative:
Unpleasant smells encountered
In some rooms, critics claimed they encountered unpleasant smells, which they found to be off-putting. These included musty odours and lingering smoky smells.
negative:
Cleanliness could have been better
Bathrooms that could have been more comprehensively cleaned, rubbish leftover from previous occupants, stained bedding and dirty towels were among the cleanliness issues reported by reviewers in several rooms. Critics also described the odd encounter with cockroaches and some called for more frequent housekeeping visits.
negative:
Critics noted flaws in several rooms
According to several guests, some rooms were too crowded with furniture and felt pretty small, especially when fully occupied. Minor maintenance issues like cigarette burns or non-functioning fridges also attracted criticism in certain rooms.