Positive Reviews
positive:
Convenient location off the freeway
Guests generally appreciated the location of this property beside Interstate 40 on the outskirts of Flagstaff. It enabled easy access to downtown, area attractions, ski resorts, dining, shopping and stunning natural sights like Meteor Crater, about 40 miles away, and Grand Canyon National Park, about 80 miles away. Furthermore, there were convenience stores and gas stations nearby plus several roadside dining options within five minutes' walk.
positive:
Basic but affordable rooms
According to many reviewers, this hotel's rooms were no frills but more than adequately clean and comfortable for a short stay. However, some guests felt the bathrooms were pretty small. Considering the competitive room rates, plenty of visitors remarked that they got decent value for money.
positive:
Positive about customer service
Plenty of guests paid tribute to the staff for offering good customer service. Reviewers often called personnel friendly, professional and obliging. Many reviewers said they experienced a hassle-free check-in too.
Negative Reviews
negative:
Cleanliness and maintenance issues
Some critics commented that the hotel appeared to have seen better days and would be improved by extra modernizing to address maintenance issues like outdated decor, aging carpets and tired-looking furniture. Cleanliness standards were generally said to be good, but some critics disagreed. They noted issues including stained linens and bathrooms that could have been better cleaned.
negative:
Patchy free Wi-Fi
Although reviewers appreciated the Wi-Fi access, there were occasional claims that the network was beset by sluggish speeds and patchy coverage at times.
negative:
Nuisance noises and smells
Stale smoke smells and musty odors were detected by some reviewers in certain areas of the building. Meanwhile, noise from connecting rooms and corridors was sometimes audible for light sleepers as was occasional traffic noise in certain rooms facing the freeway.