Positive Reviews
positive:
Convenient for highway travellers.
The hotel is located just off I-35 in northwest Dallas. Previous guests have found this to be a convenient location, whether visiting the Metroplex area of simply passing through. The city of Irving, Texas is three miles away, while downtown Dallas is 8.5 miles from the property.
positive:
No further advantages reported.
So far, no other recent
positive opinion has been expressed by guests about this hotel.
positive:
No further advantages reported.
So far, no other recent positive opinion has been expressed by guests about this hotel.
Negative Reviews
negative:
Dirty and rundown property.
Despite advertising recent
renovations, previous guests are highly critical of the condition of the
property. According to reports, rooms are dirty and rundown, with peeling
paint, torn furnishings, damaged amenities and unpleasant odours commonly
reported. Guests also complain that non-smoking rooms smell of stale cigarette
smoke, while bedding often features cigarette burns.
negative:
No kitchenware included.
Although suites are equipped with a mini-kitchen, many guests struggle to prepare their own meals. Reports indicate that no form of kitchenware - be it cutlery, pots and pans, or general kitchen essentials - is supplied.
negative:
Unpleasant customer service.
Many guests complain about the standard of customer service received during their stay. Reviews paint a picture of hotel employees that are disinterested, unhelpful and, on occasion, rude. Some guests also experience problems communicating their problems with non-English speaking staff members.