Positive Reviews
positive:
Convenient location for motorists
This motel reportedly benefited from a handy roadside location just off Interstate 25 in north-eastern Albuquerque. Guests liked the way it put them within easy reach of downtown as well as golf courses, shopping malls, casinos, local attractions, beauty spots and the airport. Motorists were also keen on the free on-site parking. Reviewers welcomed the proximity of convenience stores, gas stations and bus stops and also said there was a wide choice of dining options nearby.
positive:
Affordable, clean and quiet rooms
According to many visitors, the rooms were sufficiently clean and comfortable for an extended stay on a budget. There was praise for the way the rooms were well-equipped with air-conditioning, kitchenettes and ironing equipment. Those looking to spend less liked the usually competitive room rates for the area. Several guests noted the property was relatively tranquil considering its proximity to the freeway.
positive:
Positive views on customer service
Guests often said they experienced good customer service and dealt with a friendly, helpful and professional team of employees who were available around-the-clock at reception.
Negative Reviews
negative:
Minor maintenance and cleanliness issues
Even though many reviewers had a pleasant and relaxing stay, some critics took issue with cleanliness and maintenance standards. There were claims of dated decor, items of furniture that had seen better days and cigarette burns in some rooms. Inconsistent housekeeping standards and floors that could have been more thoroughly cleaned were the main cleanliness grumbles expressed by critics.
negative:
Unpleasant smells reported
For several reviewers, unpleasant smells caused a nuisance in some of the rooms. These included musty odors and lingering smoky smells.
negative:
Guests felt Wi-Fi should have been free
It surprised and disappointed travelers that they faced an additional small charge for using the motel’s Wi-Fi network considering so many hotels make no charge for Internet access.