Positive Reviews
positive:
An exceptionally friendly, accommodating staff...
The front desk staff consistently receive rave reviews for their exceptional hospitality skills. Guests often comment that they are treated like family (in a good way!). The breakfast buffet is also widely considered very tasty and varied, and the complimentary evening receptions are much appreciated too.
positive:
Spacious, freshly renovated rooms...
Most guests love the fresh new look of the guest rooms, regularly describing them as very clean, comfortable, and well equipped. Families love the layout of the two bedroom suites, noting that each bedroom has its own bath. The kitchens are a big plus, as are the (free!) laundry machines, conveniently located right next to the gym.
positive:
Plenty of family friendly entertainment...
Guests appreciate the movies and books available to borrow, and note the good-sized pool and whirlpool are kept sparkling clean. The location is also easy to access from I-29 and I-94, and convenient to many of the area's attractions including the mall, zoo, movie theatre, and restaurants. The shuttle service to the airport (and other locations) is prompt and much appreciated, too.
Negative Reviews
negative:
Technical difficulties...
A small number of guests have been frustrated by poky Wi-Fi or an unresponsive air conditioning system.
negative:
Please step lightly...
A small number guests have been kept up at night by heavy footsteps overhead, and recommend the top floor (third) for their fellow light sleepers. Rooms closest to the laundry room and gym can be a bit noisy, too.
negative:
Nobody's perfect...
Though the staff receive overwhelmingly positive reviews, a few guests have been disgruntled by housekeeping oversights, or inconvenienced by the hotel's recent renovations.