Positive Reviews
positive:
Good location and shuttle service
Guests say that the SpringHill Suites Herndon Reston in Herndon, USA, is all one would need in a trip to Washington. The hotel provides a free shuttle to and from the metro for easy access into the city. Guests like that it is close to Dulles and several restaurants are across the street.
positive:
Helpful staff; good breakfast
The staff is helpful, friendly, professional yet pleasant to interact with. The free breakfast served is good, hot and has a variety of food and drink. Most guests say that all aspects of their stay was pleasing to them.
positive:
Spacious and convenient suites
The suites are modern and spacious with a crisp modern décor. Many guests say that the beds are very comfortable and so divine that they slept like babies. Guests on a business trip say that the rooms are prefect for them. The large desks had enough power points and ease for a laptop. A table and sofa for some discussions are present as well.
Negative Reviews
negative:
Soundproofing is not great
Guests say that soundproofing is not great at the hotel. They could hear people in the corridor during in the nights. Rooms close to the elevator are exposed to the sounds of the arrival buzzer every time someone uses the elevator.
negative:
Small fitness room
The fitness room is small and guests say that the equipment need an upgrade. The epileptic is quite old. They say the dumbbells provided do not weigh more than 25 pounds, which is too less. Guests say that they would have appreciated complimentary water bottles.
negative:
Housekeeping is unpleasant
On Check-out day, guests say the housekeeping staff knocks hours ahead of Check-out time, which guests find most unpleasant. Guests add that the rooms need to have more plug points than the ones provided by the table.