Hotel Southpoint Suites (Jacksonville, USA)

Guests liked the way there were plenty of eateries nearby plus bus stops, petrol stations and convenience stores. The easy access to Interstate 95 and US Route 1 appealed to drivers, who often reported it was a doddle to reach downtown Jacksonville, golf courses, sports venues, industrial areas and shopping malls plus the port and the airport. Beachgoers were pleased to be within easy driving distance of top Sunshine State beaches along the Atlantic coast. The free parking was another bonus.

The large rooms with reliable Wi-Fi were reportedly fairly quiet and usually clean and comfy, according to many reviewers. The well-equipped kitchenettes appealed to extended stay guests who were able to prepare their own meals. Those looking to economize welcomed the usually competitive room rates and often felt they got fair bang for their buck. Shared facilities like the inviting outdoor swimming pool and handy fitness suite also proved popular.

Reviewers often said they encountered pleasant, obliging and professional employees who provided good customer service. Animal lovers liked the pet-friendly policy.

Cleanliness and maintenance problems bothered guests in certain rooms. These included leaky windows, ineffective air-conditioning, aging kitchen appliances, inadequately cleaned carpets and kitchens, stale smoky smells and lingering pet odours. A few visitors reported cockroach encounters. It inconvenienced some critics that the free housekeeping only occurred once a week.

Several travellers wondered if some of their fellow guests were possibly up to no good and claimed they had mild concerns about security as a result.

The free grab-and-go breakfast was a letdown for several diners who were hoping for a more extensive choice of food and drink options.