Hotel Sonesta White Plains Downtown (White Plains, USA)

This locale is within walking distance of restaurants including The Cheesecake Factory and Morton's Steakhouse, grocery stores like Whole Foods, as well as the business district and highway. Situated directly across from a large shopping mall with all the desirable features offered within. Airport shuttle service is available for both pick-up and drop-off at the hotel entrance, perfect for business and event travelers. The lobby is beautiful and stunning as a backdrop for on-site event photos. The gym and swimming pool are lovely and clean, although smaller than some might expect. Rooms are spacious, clean and cozy with lovely beds and pillows. Amenities are sufficient in most rooms, although some are without microwaves. Discounts are offered for IHG members and military personnel with appropriate ID.

The on-site daily breakfast is popular with most, offering a nice selection of both hot and cold items, with some entries made to order. Breakfast attendants are prompt and polite.

The staff here received highest praises from most for their courteous and efficient customer service.

If you're part of a transaction with this locale, please save your printed receipt. Plenty of confusion might be avoided that way. Additionally, some felt the event planners were inferior, disinterested, and would not recommend their services. Others raved about how perfectly their events were arranged. It appears some staff aren't great with details and need some consistent follow-up from others to ensure completion of tasks.

Some rooms had a strange smell to guests with sensitive sniffers. Others couldn't sleep due to thin walls and nearby fire station sirens.

Some reported extremely weak Wi-Fi connectivity (basically non-existent) as well as significant difficulty logging in.