Hotel Sonesta Simply Suites Charlotte University (Charlotte, USA)

The rooms have recently been refurbished and now appear clean and modern, and guests particularly enjoyed the small kitchen that includes a microwave, a refrigerator and a two-burner stove. They found the rooms to be spacious and liked the comfortable beds and convenient work desk.

The hotel provides several great amenities, many of which are free of charge. Guests especially seemed to like the fact that laundry services and Wi-Fi were included in their stay, and the hotel also features a convenient food pantry and a gym.

Several guests pointed out that they were welcomed with a smile and that the staff displayed a genuine commitment to providing superior customer service.

Several guests pointed out that they weren't completely satisfied with housekeeping, as they found the bathrooms to be dusty and not quite clean enough. Special requests such as asking for additional towels or toilet paper or a specific day for cleaning were not honored most of the time. Those guests staying more than seven days reported that housekeeping reverted to a weekly cleaning only, which might be worth noting.

Guests noted that the highway and the train tracks are near the hotel, so they could hear cars and trains go by all day and night. They also stated that the rooms do not offer sufficient soundproofing to block out other guests' conversations or activities, and since the property is pet friendly, you can also hear dogs bark.

A few guests reported that the laundry facilities could use some attention, as the washers and dryers didn't always work, and the in-room plumbing was loud at times.