Hotel Sonesta Essential - Rapid City (Rapid City, USA)

Most guests note that the employees are friendly and accommodating, saying that they go to the extra mile to keep the guests satisfied, happy, and cared for. Few guests say that all minor issues, which rarely come up, are quickly and efficiently addressed, and that the customer service is excellent.

Many guests say that the pool area is large and that the swimming pool is always keep clean. They note that the area around the pool is cared for, and clean, and that there is an adult only spa tub on the premises, which is great for relaxing.

Most guests like the fact that the hotel is centrally located, close to main roads and near the city center. They say that there are plenty of local restaurants in the vicinity, and that great shopping can be done at the local malls and stores.

Some guests say that the rooms are dated, and that the furniture looks worn out and not properly taken care of. They note that some room amenities are not functioning properly, and suggest contacting the maintenance crew in case of problems, since they can usually sort things out.

Several guests note that the breakfast lack variety, saying that it is pretty much the same day-in and day-out. They suggest adding fresh fruit and an assortment of pastry for more diversity. Some guests say breakfast runs out quickly, and suggest coming down to the dining area early.

Some guests feel that the housekeeping crew could pay more attention to detailed cleaning, saying that surfaces behind the furniture are dusty and stained. They note that carpets could be more thoroughly vacuumed, and that the bathroom is less than spotless.