Hotel Somerset (Somerset, USA)

Guests loved how this property is just off the interstate, and within walking distance to restaurants and shops. Based on the location alone, many guests remarked that they would definitely stay here again during future travels to the area.

Overall, guests thought the cleanliness standards at this hotel were good, and in some cases, better than what you might typically find at a similar hotel of this quality level. The clean surroundings helped guests have comfortable stays while away from home.

Guests gave many examples in their reviews about how the staff members were happy to help and went out of their way to provide excellent service. Some guests even mentioned certain employees by name because the service they provided was so memorable.

Some guests complained that their rooms were very damp. Furthermore, many smelled mildew inside their rooms and in the hallways. Sometimes, running the air conditioner helped reduce the prominence of these problems, but didn't completely fix them.

Guests reported that the beds were much too soft and often sagged when they put weight on them. As a result, guests didn't feel that their spines were well supported during slumbers. Also, guests said the sheets didn't fit on the mattresses properly and often popped off the corners.

Some guests were upset because this property does not have a hot tub. A few reviews indicated that guests could see a space where a hot tub used to be, but said it has been filled in.