Positive Reviews
positive:
Romantic setting
The Hotel Soleil La Antigua is an undeniably sublime setting. Guest adore its quiet location and tropical gardens. Admiring the tropical birds in the garden or swimming in the pool with stunning views of the volcano on the horizon is a particular pleasure. Sitting in front of the burning fireplaces completes the romantic feel.
positive:
Clean and comfortable
Guests find the hotel to be well-maintained and clean with excellent facilities. The spa, gym and in particular the pools are very much appreciated as is, on a more practical note, the free parking.
positive:
Great buffet breakfast
Guests
appreciate that breakfast is included in the rate. And what's more it
is a buffet and is absolutely delicious!
Negative Reviews
negative:
Long walk from downtown Antigua
The hotel may be in a lovely setting, but if you want to spend time in and around the town center, or to eat out, you may find it a little far. Guests comment that it is a bit of a trek to get to the center and you do feel a bit trapped in the hotel – even if a shuttle bus service is provided.
negative:
Beware the extras
The hotel seems to charge extra for a lot of services which guests would normally expect to be included. Wi-Fi is the number one complaint, with guests have to pay a daily fee for each devise used. You also have to pay extra for water or drinks making facilities, whilst excursions and airport shuttles cost over the odds.
negative:
Poor customer service
Whilst
the staff are generally found to be polite and friendly, the hotel's
policies are not so customer friendly or efficient. Front desk staff
take a long time with the administration of certain tasks or don't
have the power to make simple decisions without managerial consent.