Hotel Sofitel Chicago Magnificent Mile (Chicago, USA)

Guests love the beautifully decorated, modern rooms and in particular the beds, which seem to be an ideal combination of fluffy and supportive, outfitted with crisp white linens. The bathrooms are spacious, with separate bathtubs and walk-in showers. The

Most guests give the front desk and housekeeping staff rave reviews for their personable and professional customer service, noting that they are happy to provide directions, recommend restaurants, and accommodate special requests. Several guests were deli

Guests rave about the Gold Coast location, with the Art Institute, Rush Street, and Michigan Avenue only a few steps away and plenty of very nice restaurants, shops, and amenities in the neighbourhood.

While most guests find the size of the rooms overall to be quite comfortable, several guests have noted that the closets are very small. Others were surprised to find there was no coffee maker in the room, or else that it was inconveniently stored on a lo

Though most guests are very pleased with the level of customer service they receive, a smaller group found that their concerns were not addressed as promptly or effectively as they had hoped. A few were disappointed in the concierge's recommendations.

Several guests were disappointed to find that the Sofitel Chicago Water Tower does not offer a breakfast buffet, even for guests who opt for rates with breakfast included. Others found the breakfast scene a little chaotic, possibly understaffed as the ser