Positive Reviews
positive:
Helpful hotel staff
Many guests say that the hotel staff is accommodating and friendly, noting that the waiters in the breakfast rooms are attentive. Others like that the front desk employees are happy to give directions to nearby sightseeing spots and can recommend a few restaurants and bars in the neighborhood worth visiting.
positive:
Great buffet breakfast
Most guests appreciate the complimentary buffet breakfast that includes fresh fruit, pastries, eggs, sausages, and juice. Others mention that the breakfast room is nicely decorated and there is always free coffee/tea available.
positive:
Fabulous location
Many guests like the central location of the property, noting that the highway is easily reachable and several restaurants and shopping centers are within walking distance. Others comment that Sleepy Hole Golf Course, Hampton University, Sentara Norfolk General Hospital, and Virginia Beach are just a short drive away.
Negative Reviews
negative:
Bathrooms need renovation
Several guests report that the sliding door to the bathroom does not lock and say that the water pressure in the shower is spotty. Others comment that often there is no hot water in bathrooms and note that the shower is small.
negative:
Outdated hotel facilities
Some guests feel that the hotel needs remodeling, saying that the pool area does not look inviting and the gym could use new equipment. Others comment that the cooler/heater is loud and often prevents guests from getting a good night’s sleep.
negative:
Housekeeping staff not attentive
Several guests point out that the carpets in the hotel are not serviced often and note that the maid service does not clean the rooms daily. Others mention that the hallways could use some fresh paint and new furniture.