Positive Reviews
positive:
Large and well-maintained rooms
Many guests mention that the linens are premium, appliances are modern, and pillows are soft, and appreciate that the bathroom toiletries are replenished daily. Others add that the room lighting is bright, furniture is new, and appreciate that housekeeping services the room frequently, and there is ample space for luggage storage.
positive:
Great location
Several guests comment that the Houston Museum District, the Museum of Fine Arts, and Houston Museum of Natural Science are nearby, and appreciate that there are several restaurants, coffee shops, and bars in the vicinity. Others add that the University of Houston, Texas Southern University, and Reliant Park Convention Complex are easily accessible, and note that nearby venues including Minute Maid and Astros Field provide entertainment for the whole family.
positive:
Professional business center
Several guests mention that the conference space is large, and note that there are several meeting rooms. Others add that there is dedicated staff to manage business events and conferences, and appreciate that the video conferencing equipment is state-of-the-art.
Negative Reviews
negative:
Air-conditioning not effective
Some guests comment that air-conditioning in the common areas is not effective, and note that it can get quite stuffy in the summer season. Others add management is professional, and appreciate that repairs are handled with a sense of urgency.
negative:
Crowded in peak season
A handful of guests note that the property is crowded during the peak season, and mention that the pool is packed, and there are long lines at the front desk. Others add that staff is proficient, and appreciate that large crowds are handled efficiently.
negative:
Vending machine does not work
Some guests comment that the vending machines do not work. Others add that the manager is friendly, and requests for repair are handled promptly, and appreciate that currency stuck in the machines is duly returned.