Positive Reviews
positive:
Great location
The location is superb, in a lush,
green park, with nice views of the city. It's well linked by public transport,
with a bus stop nearby. It is 15 minutes' walk from the local train station.
The city centre is walking distance away, as are some of the famous local
tourist attractions like Lake Lucerne. Moreover, the setting is in a quiet,
peaceful neighbourhood.
positive:
Super clean rooms, great Wi-Fi
The fact that the rooms are super
clean has been highly appreciated. The standard of cleanliness is extremely
high and even the shared bathrooms are very clean and comfortable say guests.
The Internet signal here is reportedly excellent, although it may sometimes be
necessary to visit the public are to catch the signal.
positive:
Friendly staff, good value
The staff here is friendly,
efficient, professional and helpful. Monica, in particular, has been mentioned
as being excellent, very approachable, helpful and efficient. This hotel is
considered excellent value because the location is very good, close to all the
attractions, yet the rates are competitive.
Negative Reviews
negative:
Small rooms
Although in general, there are very few complaints about this establishment, some disappointment has been expressed that the rooms are rather small.
negative:
Minimalist amenities
The overall tone of the establishment is minimalist. There is a simplicity of style in the common areas and in the rooms. The rooms are quite basic, without TV or tea and coffeemaking facilities, which some guests find disappointing. It has been mentioned that common kitchen facilities would be useful.
negative:
Hard to find, up a hill
Although a bus leaves travellers close to the hotel, those who are new to Lucerne and therefore inexperienced in the local ways sometimes have trouble locating the property. It's not well signposted. Also it is situated on a hill. Walking up the hill with luggage in tow is not at all easy.