Positive Reviews
positive:
A good first impression.
Friendly and welcoming reception staff got the visit off to a great start, and guests appreciated that hotel employees were polite and professional. Guests sometimes had issues with their rooms, and staff were readily available to rectify the problem.
positive:
Walkable location.
It was easy to hit the ground running for a day of sightseeing. Attractions were accessible, and places like the monorail stop, Starhill Gallery, and Lot 10 were within minutes on foot, making this a top-rated location in the city.
positive:
Start the day off right.
Breakfast was a hit here, with many guests saying that the selections were more than enough to satisfy both Western and Asian palates. If you want a tasty beginning to your day, be sure to stick around in the morning.
Negative Reviews
negative:
Time for a refresh.
Guests said that rooms and common areas are starting to look tired and are in need of some updating. Wallpaper and carpet in hallways was due for a replacement, and guests said that everything from fixtures to furniture could have benefited from an overhaul.
negative:
Questionable cleanliness.
This hotel unfortunately didn't pass the white glove test, with dirt and dust a typical occurrence. Bathrooms were also an unwelcome sight, and mould caused a number of guests to ask for a different room.
negative:
Watch out for smoke.
Smokers will like the fact that there are floors in this hotel designated for smoking, but non-smokers said that the smell of cigarettes often permeated areas that were supposed to be off limits to smoke.