Polite and accommodating staff
Staff are really friendly and courteous and will go out of their way to ensure that you have an enjoyable stay here. A prime example of this is a guest mentioning that their child was distraught after realising that they had left a stuffed toy behind so the manager sent this on to them for free and there have also been further examples of this. Things like this are what really impress guests and make them want to come back again.