Positive Reviews
positive:
Friendly, helpful staff..
Many guests give the front desk, valet, and wait staff rave reviews for their friendly and professional customer service, commenting often on their cheerful, efficient approach to managing a busy convention crowd. Several have been impressed by members who "go the extra mile.".
positive:
Come hungry..
The hotel's new restaurant, T-Miller's Sports Bar and Grill has received many positive reviews, both of the food and the relaxed atmosphere with lots of televisions for those who want to watch the game. Guests interested in dining off site can catch the complimentary hotel shuttle to nearby restaurants.
positive:
Clean, comfortable rooms..
Most guests find the rooms to be sparkling clean and spacious, with comfortable, modern furnishings. Many guests report an excellent night's rest in a cozy bed, and enjoy starting their day with a Starbucks coffee in the lobby or a trip to the hot breakfast buffet in the Concierge Lounge.
Negative Reviews
negative:
Parking it..
Several guests had trouble locating the on site self parking, as it is in a public garage attached to the hotel but some distance from the entrance. Some guests found the hike a bit much with their luggage.
negative:
The downside of downtown..
Several guests found that there are few restaurants or shops within walking distance, and that the neighborhood does not really inspire long walks after dark. Many guests choose the hotel for an event at the Greater Richmond Convention Center, which is connected by a skywalk.
negative:
Thin walls and small bathrooms..
Several guests found that the bathroom was a bit small in relation to the bedroom and living area. Others were kept awake by neighbors having normal-volume conversation. Others yet had housekeeping issues to report.