Hotel Residence Inn Long Beach Downtown (Long Beach, USA)

Guests enjoy the hotel's location on the water, noting that the Queen Mary is a 10-minute walk, and downtown is about 20 minutes away on foot. Passport, a free shuttle bus operated by the city of Long Beach, stops just outside the hotel entrance and offers a lift to all the top tourist destinations. Guests also note that plenty of nice restaurants and the cruise terminals are just a few minutes away over the Gerald Desmond Bridge.

Most guests find the rooms to be spotlessly clean and spacious, with modern furnishings and bathrooms. Many enjoy a view of the water, and some can see the Queen Mary. The pool and patio area are inviting, well maintained spaces, and guests love relaxing by the fire pit.

The front desk staff have received many rave reviews for their friendly and professional customer service, with guests often noting that they are pleased to recommend restaurants and share their knowledge of the area with new visitors. Compliments also go to the chef; many guests rate the complimentary breakfast as a "one of the best" hotel breakfasts in their experience.

Guests are often unpleasantly surprised by the surcharge for parking given the hotel's relatively quiet location. Free street parking is available in the neighborhood.

A few guests found the outdoor pool a bit too chilly for swimming, and note that it is often in shade during the day.

Though the staff has received many positive reviews, a few guests have had housekeeping oversights to report, or else found the front desk staff pleasant but inefficient.