Positive Reviews
positive:
A pet friendly establishment
You do not have to worry about finding someone to take care of your pets at home while you go on vacation. Residence Inn Charleston Downtown Riverview delightfully welcomes your pets. The staff extends extra help so you can take care of them well.
positive:
Efficient staffs offer guests a VIP treatment
The staff makes you feel like VIP's with their unparalleled service. The rates are reasonable, and you can even say that you acquire more than what you spend for. In addition, the management is kind enough to give free upgrades if you are a member.
positive:
Peaceful and relaxing environment
Residence Inn Charleston Downtown Riverview may be close to the downtown, but it maintains a quiet environment at night. There is negligible traffic noise. The hotel properly imposes policies so the pets of other guests cannot disturb you. Moreover, the beds are cozy so you can have a deep sleep.
Negative Reviews
negative:
Breakfast is not satisfactory
Guests pointed out that the orange juice seemed to have no taste at all. The muffins and toast do not smell fresh and are sometimes a bit cold. However, the taste of the other items is satisfactory. If you are not comfortable with this situation, you can eat at the restaurants outside the property.
negative:
Delays may be encountered
Receptionists had difficulties in confirming reservation, leaving guests to wait for almost 30 minutes. There were some conflicts on their bills at times. Therefore, you are advised to double-check everything before you proceed to checkout. In addition, you can see the staff working hard despite the pressure of their jobs.
negative:
Furnishings are quite dirty
Some furnishings are a bit dusty, and you can find some strands of hair in the bathrooms. However, the housekeepers will clean your room again upon request.