Positive Reviews
positive:
Convenient Williamsburg Location
This hotel is located on Richmond Road where there is access to plenty of restaurants and shopping. You're within walking distance to the General Store which is perfect for grabbing a few souveniers. Just a short drive away is Colonial Williamsburg, Busch Gardens, Jamestown, and outlet shopping.
positive:
A Hearty Breakfast
The complimentary breakfast is plentiful and has many hot and cold options such as eggs, sausage, potatoes, and pancakes as well as fruits, cereals, and yogurt. It is more than enough to start your day right.
positive:
A Welcoming Staff
You will feel welcomed by the staff as they are pleasant, professional, and always smiling. They give great recommendations for things to see and do as well as places to eat, so be sure to ask them.
Negative Reviews
negative:
Poor Housekeeping Services
Guests say that maid service seems to be lacking, or at the very least, inconsistent. They often forget to replace toiletries and when you call to request something, you expected to retrieve it yourself.
negative:
Hotel Cleanliness Issues
More attention to detail can be given to maintaining this hotel in a clean manor. Guests say common areas need to be swept and the smoking area is right by the front entrance to the building, so smoke manages to frequently make its way into the lobby.
negative:
Poor Air Conditioning
The air conditioner units are window units that are extremely loud and don't always cool down the entire suite.