Positive Reviews
positive:
Close to the Pearl District's many delights...
Guests rave about the hotel's location within walking distance of the Pearl District and its many breweries, coffee shops, bars, and restaurants. Though many enjoy the 15-minute walk to the Saturday Market or Powell's City of Books, guests often comment that taxis are plentiful as well and the public transportation links within the neighborhood are excellent.
positive:
A superb staff...
The front desk personnel and valet staff receive many rave reviews for their friendly, helpful service, and the housekeeping department often gets kudos for "spotless" guest rooms. Compliments also go to the chef; many guests give the complimentary breakfast high marks for variety and presentation.
positive:
Chic, spacious rooms...
Guests frequently describe the rooms as very big and "brand new," with modern decor, comfortable beds, and well equipped kitchens. The public areas of the hotel are also widely considered chic and well maintained; guests love the indoor and outdoor fireplaces, and note the indoor lap pool is also inviting.
Negative Reviews
negative:
Pricey parking...
The hotel offers valet parking only, and it is widely considered pricey. However, street parking and public lots are available in the neighborhood as a more affordable alternative.
negative:
Light sleepers, request top floor...
Guests in rooms near the restaurant or closest to the nearby train station have reported disturbed sleep due to noise. Others have noted poor sound insulation between floors.
negative:
Nobody is perfect...
Though the staff generally receive very positive reviews, long waits at the front desk or in the restaurant are occasionally reported. Housekeeping oversights and indifferent service are also infrequently reported issues.